Pick Your Part - Oceanside

I never post anything but with my experience today 9/15/2023 , I have to make this post publicly to help others. First of all just to enter the junkyard you have to pay a $3.00 fee, so I checked their website for a 2010 Toyota Corolla, which the website says they have 2 of the 2010 Toyota Corolla available a white one and a silver one. The white one shows heavily front end damage and the silver one shows in good shape to include the hood which is what I told them that I was looking for. So I was told where the car was located at which was correct but when I got there the silver Toyota Corolla had no front end at all so I took a picture of the car so that they could update their inventory and they refused to update their inventory, I was just trying to help them so that people going in would not be deceived but it seemed to me that that’s the way they trick or con people into paying for something that was probably taken off months or weeks before you get there so I was very disappointed by the scam that this place is running so if there’s a way to report this establishment to the better business bureau please help, I posted a picture so that you can see the complete front end and hood that in their website says that is there

Worst experience ever. Paid 5 dollars a head to walk around and not find the parts we needed. Whatever that happens. But when we found some extras and wanted to check out the cashiers were on lunch and break with signs in the windows. Like you guys can't alternate your breaks? Make your customers wait up to an hour to buy some second-hand over priced merchandise? How the hell is this place still in business? Side note when you finally get to talk to the cashier these dirty used broken parts are twice as much as a new one online. Long gone are the charming days of going to the junkyard and finding what you need at a bargain price. F this place.

This one goes to the new manager. You probably have me confused with someone from your ordinary daily customer demographic, someone below average on the lower end of the spectrum on the totem pole. When hours say closing at 5pm, that means AT 5PM, not 4:45 or 4:50. The business is technically open UNTIL AT THE TIME said. The Company and employees are responsible for staying and handling closing procedures after closing time, during AFTER HOURS and not doing so beforehand. Do you understand? If it was a new employee making this mistake I would understand, but it was you personally doing it, and you didn't even have the guts to make an eye contact while making wrong moves. I have been coming to that yard for 20+ years and have seen bigger fish than you come&go. Consider this a friendly warning, next one will be from your Corporate Human Resources department also to address other shortcomings.

Last weekend I went there 2 days and spent $15 on entry fees for me and my buddies. The vehicles that they showed online in Oceanside said that the parts would match my vehicle. Come to find out neither one of the parts matched what I had and I tried to return both parts. So they give you 2 receipts a gate receipt and a window receipt and I was somehow missing one of them and they are identical receipts. Right now I am in battle with John from corporate in LA and waiting for his phone call so I can get my money back on the window receipt that I have. 3 days ago it was supposed to be turned into a manager and they were supposed to contact me. I had to call them once again and they said they were going to send out another email. As of today I still have the receipt for the part the sticker on the part and they will not refund my money as of today. Was on hold for 25 minutes to tell me that they were going to call John. John I guess is the district manager of California so we'll see if he returns my call. So the memorial of the story is, do not misplace your gate receipt because the regular employees stick to their protocol. John the district manager did get in touch with me and I did get a full refund today from the Oceanside wrecking yard. Martin is the one that handled my receipt and everybody was very polite at the front. Also if you know the part you are looking for, that will help out immensely before you get to the yard. I highly recommend LKQ in Oceanside.